First Freelance Achieves CSE for Third Year Running
For a third consecutive year, First Freelance has achieved the Government’s prestigious Customer Service Excellence Standard, with an additional endorsement of ‘Compliance Plus’.
CSE, a trademark of the Cabinet Office, is awarded to firms whose practices exceed the required standards and are viewed as exceptional, or as an exemplar to others in the wider public service arena.
The esteemed government standard certifies First Freelance has a robust measurement of service satisfaction in all aspects of its business, places high importance on the understanding of its user’s experience and incorporates client feedback into its service delivery. Key areas of the accreditation include, professionalism, timeliness, delivery, information and staff attitude.
Mark Beal-Preston, Managing Director of First Freelance said:
“Our focus on providing a first-class service that is tailored to our client’s circumstances is part of the DNA of First Freelance. Our emphasis on continuous innovation stems from listening to and understanding our client’s needs. This is what helps us to provide an exceptional service and excel at supporting our clients.’’
Key highlights of the report commended the expertise of the staff to keep clients abreast of changes in legislation and government policy, the level of support provided to clients at every point; and the sophistication of the firm’s internal systems and software.
The Customer Service Excellence assessor concluded the report by saying:
“Following the assessment, First Freelance were found to have a deep understanding of, and commitment to, Customer Service Excellence. The commitment was displayed from Senior Management levels through to operations and front-line staff. I would like to take this opportunity to thank everyone involved in the overall assessment process. It has been a pleasure meeting with your team and having the opportunity to observe your service in action. It is evident that First Freelance is a company that is clearly focused on providing the highest levels of service to its customers”.
With the exceptional performance in the assessment, First Freelance has once again demonstrated its ongoing commitment to its clients and wider industry.
Published on: 11 April 2018 - By: First Freelance