First Freelance awarded Customer Service Excellence Standard for the fourth year

First Freelance has been awarded the prestigious Customer Service Excellence Standard for a fourth consecutive year.

This highly esteemed government standard is a trademark of the Cabinet Office.

It is awarded to firms whose practices are deemed exceptional, exceed the required standards and are viewed as an exemplar to others in the wider public service arena.

Key areas of the accreditation include professionalism, timeliness, delivery, information and staff attitude.

Being awarded this esteemed standard certifies that First Freelance has a robust measurement of service satisfaction in all aspects of its business, places high importance on the understanding of its users’ experience and incorporates client feedback into its service delivery.

Key highlights of the report include the consistent customer service culture across the business and the clear corporate commitment to putting the customer at the heart of service delivery.

Future plans to implement further client-centric innovations to the customer experience later in the year was also highly praised.

Mark Beal-Preston, Founder of First Freelance said:

“Receiving the Customer Service Excellence Standard for the fourth year in a row highlights our total commitment to our clients. At First Freelance, our number one priority is providing an exceptional service that’s tailored to our individual clients’ needs. Our focus on continuous improvement and first-class customer service at all levels of the business means that we can ensure our clients receive an exceptional accountancy service and that we continue to be known for being the best at what we do.”

This achievement once again demonstrates First Freelance’s commitment to its clients and sector.

Published on: 16 April 2019 - By: First Freelance

I'm an accountant myself but I must say I couldn't have done without the support of First Freelance. – Mugu S.

What I love is that they took the time to meet me in person. I certainly feel I can trust them. – Nadia D.

First Freelance have provided me with excellent support every step of the way. They genuinely care. – Bhargavi P.

The team are knowledgeable and their customer service is outstanding! – Chieme M.

I've worked with many accountants over the years. None have come close to First Freelance. – Daniel J.

They genuinely care about my business and personal finances. – Jennifer W.

First Freelance have provided me with an outstanding level of expertise. I highly recommend them! – Linda P.

I love having 24/7 visibility of my business finances. The 'live' business bank feed is an excellent feature. – Guido M.

What I love is that they took the time to meet me in person and explain everything clearly. – Olufunmilayo A.


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