First Freelance receives prestigious Customer Service Accreditation for two years running.
For a second year, First Freelance has received the Cabinet Award for Customer Service Excellence, with additional endorsement of ‘Compliance Plus’.
This is awarded to firms whose practices exceed the required standards and are viewed as exceptional, or as an exemplar to others in the wider public service arena.
The esteemed government standard certifies First Freelance has a robust measurement of service satisfaction in all aspects of its business, places high importance on the understanding of its user’s experience and incorporates client feedback into its service delivery. Key areas of the accreditation include, professionalism, timeliness, delivery, information and staff attitude.
Mark Beal-Preston, Managing Director of First Freelance said:
“Providing an exceptional service that is tailored to meet our client’s needs is part of our firm’s DNA. Our focus is always on continuous improvement and innovation based on listening to our clients. This is what helps us to provide a first-class service and be the best at what we do!’’
Key highlights of the report commended the skill and knowledge of the staff to handle specific service requests; and the level of sophistication of the firm’s internal systems and software to drive service levels and help clients meet their fiscal requirements.
The Customer Service Excellence assessor, Tom Banks, concluded the report by saying:
“It is evident that First Freelance is a company that is clearly focused on providing the highest levels of service to its customers”.
With the exceptional performance in the assessment, First Freelance has once again demonstrated its ongoing commitment to its clients and industry.
Published on: 01 June 2016 - By: First Freelance